This policy explains how NTN handles information submitted through quote, catalog, and contact workflows.
NTN may collect business contact details, company names, product category interests, vehicle fitment notes, OE or competitor reference numbers, requested quantities, shipment preferences, and message content when you use the website forms or contact channels. This information helps the support team understand whether your request concerns Driveline & Clutch Parts, Suspension & Steering Parts, catalog data, documentation, stock availability, or a broader distributor workflow. You should avoid sending sensitive personal information that is not needed for the sourcing question.
Submitted information may be used to respond to your inquiry, prepare a quote path, verify fitment context, coordinate documentation, improve catalog language, and support future business communication. NTN may also use aggregated or non-identifying information to understand which catalog paths, product categories, or service topics need clearer website support. The goal is to make replacement-parts communication more efficient while keeping the request tied to a legitimate business purpose.
Information may be shared with internal support, sales, catalog, logistics, or quality personnel who need it to answer your request. NTN may also coordinate with authorized service providers that help operate the website or manage business communications. Information is retained for as long as reasonably needed to handle the request, maintain records, support repeat ordering, comply with obligations, or resolve future questions about a product or transaction.
You may contact NTN to update business contact details, request clarification about submitted information, or ask that a communication record be reviewed. Some information may need to remain in business records when it relates to quotes, transactions, compliance, or support history. By using the website, you understand that online transmission can carry operational risk and that no public website can guarantee absolute security. NTN works to keep the data process practical, limited, and focused on the business request you submit.